Delivery & Returns

Delivery

Please note: We only offer delivery in the United Kingdom Only

All our rings are handcrafted to order by our skilled manufacturers in the Jewellery Quarter, Birmingham. Once you place your order, our manufacturers will begin crafting your bespoke ring. With our free standard delivery, we aim to complete the handcrafting process within 30 working days, depending on the type of ring purchased and personalisation.

Your order will be dispatched via Royal Mail Special Delivery after passing our rigorous quality control. You will receive tracking information, and your order should arrive the next working day after dispatch.

As your ring progresses through the handcrafting process, which can take up to four weeks, you will receive email updates outlining the stage of order progression.

If you need your rings by a specific date, please contact us via the Contact Us page on our website, including your order reference and the required date. We will make every effort to try and meet your deadline and keep you informed throughout the process. If we are unable to meet your deadline, we will let you know the closest we can get to the deadline you have provided.

While standard delivery times are estimates and your order may arrive a few days earlier or later than expected, we will notify you of any progress in advance. Please note that we cannot accept responsibility for delayed deliveries, as each ring is bespoke and made to order. However, we will do our utmost keep you updated every step of the way and provide a smooth customer journey whilst your rings are handcrafted.

At checkout, you can option to upgrade your ring box to our premium soft touch ring boxes at £10.00 (Our white leather boxes come as standard with Free Delivery), the order is sent via Insured and Traced Royal Mail Special Delivery, next day before 1pm once your rings have been handcrafted which takes up to 4 weeks to make.

Returns

Please note: Personalised or Bespoke made rings (rings which are not held in stock) are unable to be returned as they are individually handmade to your order requirements.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer a full refund or exchange.

If you would like to return your ring because of incorrect finger sizing, our manufacturers are able to resize certain rings at a costed chargeable basis. If you would like to resize your ring and keep your ring’s manufacturer guarantee email us at Sales@diamondprecedence.co.uk where we will be able to discuss next steps. Please note, if you decide to resize your rings elsewhere, this will void your product guarantee and subsequently nor we or our manufacturers would take any responsibility of any subsequent product issues thereafter.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept items which have been worn or which have been engraved or personalised or damaged.

To complete your return, firstly contact us to let us know you would like to return a product, we will then provide you with the address to send the item along with the receipt of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed within a certain amount of days. We may require your bank transfer details to ensure your refund reaches you quickly- if this is the case a member of the team will be in touch. Otherwise the payment will be refunded by the original payment method.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank or credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@diamondprecedence.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Our manufacturers can only replace items if they are defective or damaged and that have not been caused by wear & tear, or self inflicted accidental damage.

Shipping returns

You will be responsible for paying for your own posting costs for returning your item. Posting costs are non-refundable. If you receive a refund, the cost of postage will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a secure & trackable shipping service- such as Royal Mail Special Delivery. We don’t guarantee that we will receive your returned item.